FAQs
Your order delivery is divided into two phases: Processing time: This includes order verification, securing stocks, and quality checks. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Your order will be delivered in 1-3 days
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How can I place my order at Tuckerman-Ravine?
From the product selection page, choose the product you want to order and add it to cart. View all the selected products at your cart page, with an option to modify the selection of any of the products chosen. There you can process your checkout of the products you are purchasing, or continue shopping from the existing Shopping Cart Page. If you feel your shopping is done, you may proceed to “checkout” to process with payment.
Can I order by e-mail?
With the best of options, our user-friendly website is convenient enough to book your orders. However, considering the tricky norms of schedules we can accept your orders via email.
How do I track my order?
To track your order, we will send you an email with all the required information. You may then log on to verify the order status of your shipment while tracking if it's shipped or not as well as can get the access to know where it reached if it's shipped.
How can I cancel or change my order?
If you wish to opt for any modification in your order, you may always contact us at our given email within the period of shopping as once the item is shipped; we may not be able to entertain your request to change or cancel any order and you will be levied with a full charge. We do apologize for the inconvenience you may face in this regard, however in order to not face any hassle we urge you to go through our returns and shipping policy for further clearance.
How do I place an order for a group?
You may book in bulk, or contact us at our given email address or via our toll-free number anytime to entertain your request for bulk or group orders.
When will I receive my order?
We dispatch all the ordered products from our end within 2 working days, and the whole process of shipping may take 5 working days (except for any delays due to any reasons). You may track your order from our Order Status Page, and revert to us if your order didn’t reach you within the time prescribed in the email confirmation to get urgent assistance from our side.